Sales Training Wales
“Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience.”
Source: Harris Interactive, Customer Experience Impact Report
Sales and service training is critical for your business for without your customers you will have no business! Customers are very discerning and demand that the level of sales & service that they receive is of exceptional quality every time, or quite simply they will go elsewhere.
So we offer a wide range of sales and service training to help you to develop your team’s performance. Some of our programmes are listed below, but if these do not cover what you are looking for, please contact us to discuss your requirements.
EXPERIENTIAL LEARNING PROGRAMMES – Sales Training Wales
- Key account management
- Fundamentals of selling
- Customer service skills
- Negotiation skills
- Supplier management
- Networking for success
- Presenting an impactive pitch
- Enquiry handling
- Dealing with difficult customers
- Developing a customer service strategy
An example of our work:
Working in the retail sector we have carried out a number of mystery shopping visits to provide evidence to the organisation about their processes and their service delivery. This has then been followed up with customer service training and further mystery shop visits to demonstrate the improvement in service and standards.